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FAQ

How To

Check out how easy it is to Lash and Dash

Shipping + handling

Orders typically arrive in 3-5 business days. Due to COVID-19, orders could experience shipping delays. You can track your order directly on our website by going to your Account Page.

For subscription orders, all recurring shipments are determined based on your original sign-up date and how frequently you wish to have products delivered.

Unfortunately, at this time we are unable to ship internationally. We apologize for the disappointment and we hope to be shipping world wide soon.

Standard Shipping (2-5 Business Days) - $7.77 with free shipping on orders over $100.00

Carbon Neutral Shipping (2-5 Business Days) - $8.77


Yes. Our products make a great gift. Simply use the recipient's address as the ship to address.

If you have issues tracking your order, kindly reach out to us at via email, We are more than happy to assist you!

Orders

We can only cancel orders that have not been shipped out yet from our warehouse. If you wish to change or cancel your order, please contact us asap via email. We’ll try to catch it before it ships.

You can track the status of all orders directly on our website by going to your Account Page.

No worries. Please get in touch with us at customerservice@carabella.com and we’ll be happy to help.

Products

CI77499 Black Oxide of Iron, Water, Glycerin, Dimethicone, Propylene Glycol, Acrylates/Octyl acrylamide Copolymer, PVP, Sorbitan Sesquioleate, PEG-3 SORBITAN OLEATE, Phenoxyethanol, CI77266 D&C Black No.2, Fragrance, Ethylhexyl Glycerin, Iodopropynyl Butyl carbamate

Our Carabella magnetic eyeliner contains a magnetic powder called iron oxide, it is rated as nontoxic with the EWG. We do not use any heavy metals or parabens in our liners. Carabella cares about your health and safety. Carabella strives to select premium products that can be sourced with cruelty free practices. We suggest if you have existing eye problems or have had eye surgery, then please consult your doctor to make sure that magnetic lashes are right for you.

As with all makeup, our magnetic eyeliners do have an expiration date. We suggest you replace your Carabella magnetic eye liner after 4 months of opening your liquid or felt tip liners. In order to keep your liner clean and free of bacteria we remind you to securely close your liners when not in use. Prolonged exposure to oxygen can dry them out and make it difficult to use.

With proper care and storage of your 10 magnet Carabella lashes they can be worn up to 30 uses. You can get up to 60 uses with your Carabella magnetic eyeliner.

For best results we do recommend cleaning your lash magnets between each use, avoiding using any product with oil in them as this may cause damage to your Carabella lashes. Using a clean Q-tip, and a non-oil cleaner, gently clean your lashes to remove any liner collected on the magnets throughout the day. For optimal care, store your magnetic lashes in their original Carabella lash box.

Here's a great how-to-apply video on how to apply your Carabella magnetic eyeliner. 1. Apply liner along the lash line. Let dry for 2-3 minutes. 2. Cut the lash for a perfect fit (if needed) Start from the inner corner and secure your magnetic lashes to the dried eyeliner. 3. Hello Beautiful, you are ready to GO! To remove lashes, gently pull from the corner. Remove liner with an oil based makeup remover, check out our oil-infused cleaning swabs.

Remove and store your Carabella lashes in the original box.
This will protect your lashes and help keep their shape.
We suggest using Carabella oil infused swabs
Gently glide a cotton swab with an oil based makeup remover along your lash line over the magnetic liner.
Continue until liner is dissolved.
Swipe away with eye makeup remover.

You sure can! If you are going to use mascara on your natural lashes we recommend after applying mascara you curl your natural lashes with our Carabella eyelash curlerto blend them with your Carabella lash. Do not put mascara directly to your Carabella lashes as this will damage them and shorten the lifespan of the lash.

We're here to help you! The Carabella team is here to help you elevate your lash routine. Let us assist you in your lash purchase, simply start chatting in the chat button located on the bottom right side or our website. We are here for you 24/7.

We offer a multitude of lash styles varying in thickness and length. Each Carabella lash has 10 tiny magnets with a space between allowing you to cut down to fit any eye shape and size. Make sure there are no sharp edges on the lash after cutting.

Klarna is a, pay in 4, which allows you split your purchase into four equal installments to be paid every two weeks, with the first due at checkout. For example, if your purchase costs $200, you would pay $50 at checkout.